At Varnishit, we strive to deliver exceptional services and ensure complete customer satisfaction. However, if you are not satisfied with our services, please review our refund policy below.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
Service Not Rendered: If we fail to deliver the agreed-upon services.
Technical Issues: If the service provided does not function as described due to technical errors on our part.
Cancellation: If you cancel a service before work has begun.
2. Non-Refundable Services
The following services are non-refundable once work has started:
Custom configurations (e.g., Varnish Configuration, Nginx Setup).
Completed deliverables (e.g., finalized load balancing setups).
Services explicitly marked as non-refundable in your agreement.
3. Refund Process
To request a refund:
Contact us at support@varnishit.com
within 7 days of service delivery.
Provide your order details and a clear explanation of the issue.
Our team will review your request and respond within 5 business days.
4. Partial Refunds
In some cases, a partial refund may be issued based on the work completed or the extent of the issue.
5. Payment Disputes
If you dispute a charge, please contact us first to resolve the issue. Unjustified chargebacks may result in account suspension.
6. Changes to This Policy
Varnishit reserves the right to modify this refund policy at any time. Any changes will be communicated to our clients.
Contact Us
For questions or refund requests, please contact us at:
Email: support@varnishit.com
Phone: +60.164118615
We value your trust and are committed to resolving any issues promptly and fairly. Thank you for choosing Varnishit!